Resolving Conflicts in Divorce, Family, Workplace, Contracts
Situational Mediation: Sensible Conflict Resolution teaches you the best ways to resolve personal and business conflicts. By reading this book you will learn how to use the best features of evaluative, collaborative, transformative, and humanistic mediation to help your clients work through issues quickly, inexpensively, and with the least possible stress.
This book is appropriate for
· attorneys who want to add mediation to the services they provide
· counselors looking for new and better ways to resolve conflicts
· human resource departments searching for ways to handle employee concerns
· professionals currently providing mediation services who want to improve their mediation skills.
With clearly defined steps, extensive examples, and detailed commentary, Oliver Ross shows you the process he uses to reach agreements in a wide variety of mediations. He offers a sensible, real-life approach for resolving disputes and teaches you effective methods of conflict resolution that you can use to lead participants to settlement while fostering opportunities for growth and transformation.
Oliver Ross earned a Doctor of Law degree from the University of San Diego in 1968, a Master’s degree in clinical psychology from Antioch University in 1992, and a Doctor of Philosophy degree in human behavior psychology from Ryokan College in 1994. He has received training in advanced mediation skills at The Mediation Center in Eugene, Oregon, and the Equal Employment Opportunity Commission in Phoenix, Arizona.
Since 1994, Dr. Ross has successfully mediated over 500 conflicts involving divorcing couples, family members, executives, professionals, business owners, and parties to commercial and real estate contracts. He utilizes his diverse backgrounds in law, business, and psychology, along with highly effective communication and compassionate interpersonal skills, to help resolve conflicts quickly and inexpensively.
Oliver Ross is an “Advanced Practitioner” Member of the Association for Conflict Resolution, and an approved Mediator for the U.S. Equal Employment Opportunity Commission and the Arizona Association of Realtors.