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Today, more than ever, you are required to use a quality assurance program as a key part of your job. But how do you make one work for you? This book gives you the information you need to develop and run a meaningful quality assurance program that will pass standards. The material presented is down to earth and practical. It was written by two therapists who are well recognized as experts in the field. This book is appropriate for any setting where activities are part of your assignment.